What should I do if I have a complaint?

Remingtons Insurance Brokers are committed to providing you with exceptional advice and customer service. However, if you are not satisfied with the services provided by our insurance brokers or any member of our team, please contact our complaints officer on 1300 137 175.

Alternatively you can put your complaint in writing and send it to:

Complaints Officer
Remingtons Insurance Brokers
PO Box 2360
Bakery Hill VIC 3354

You can also send your written complaint via email to max@remingtons.com.au

We will endeavour to resolve your complaint quickly and fairly.

Remingtons Insurance Brokers are a member of the Australian Financial Complaints Authority (AFCA).  If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers.

AFCA can be contacted at:

Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001

Phone 1800 931 678
Email info@afca.org.au 
Website www.afca.org.au